We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.

1. Eligibility for Refund

To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days of delivery.

2. Non-Refundable Items

We do not offer refunds on perishable items (like food or treats), sale items, or items damaged due to misuse.

3. Return Process

To request a return, please contact us at [your email or contact page] with your order number and reason for return. We will guide you through the process.

4. Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll cover the return shipping.

5. Refund Approval

Once we receive and inspect the returned item, we’ll notify you about the status of your refund. If approved, your refund will be issued to the original payment method within 5–7 business days.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us first.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider. If it still doesn’t appear, contact us for assistance.